Frequently Asked Questions (FAQs)
I would like to customize a cake.
Bakery_cious_ accepts customization cakes. Please email us for more information
Are your cakes halal?
All listed bakers use halal ingredients and operate from a pork free environment unless clearly stated otherwise.
Can I make collection on the day of purchase?
Yes, you may order and receive on the same day for the cakes under 4 hours delivery if the order is made before 4pm on the day itself.
Do you deliver to all parts of Malaysia?
Bakery_cious_ currently only delivers to area Selangor only.
How would I know if my order is confirmed at my specified date and time slot?
An order confirmation email will be sent to your inbox with details of your preferred payment method via Online payment, Credit Cards and details of your selected delivery time slot as an confirming details of your order. Please make sure to check the Spam or Junk Folder in your e‐mail if you have not received our order confirmation.
Will you disclose buyer's information to the receiver?
Bakery_cious_ will always protect the privacy of the buyer, unless receiver asked for it before wanting to accept the cake. If you wish to alert receiver that the cake delivery is from you, we will suggest you to put your name in the "Message on Card".
If buyer wish us not to disclose your information, please inform us few days in advance before the delivery.
How much is delivery?
Delivery fee is being calculated based on baker's location to the delivery location. It starts from RM5 up to max RM40 per cake.
Should delivery be attempted to the specified shipping address and no one happens to be present at the time of delivery nor respond to the calls or messages, an additional fee of RM20 will be charged for re-delivery when far away.
YIKES! I forgot my password details to login. Oh what shall I do?
Head over to this link, hover the cursor over "Forgot your password?" then click away. You will then be brought to the following page where you are able to key in your email for a password reset to be sent to you. Go ahead to input the email that was used to register your account on Bakery_cious_
I have a registered account. I just logged in and I am trying to change the shipping address but with no success. Help!
We have learnt that the cause of this issue is due to accumulated internet cache in browsers. Try clearing it up, it ought to be no problem then on!